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Choose you support Category below:Outsourced IT SupportOutsourcing is a cost effective method of meeting your companies IT support needs. Outsourcing your IT support to ThinkAhead IT will free up your staff to do what they're trained to do. Let us manage your IT and take the stress away. ThinkAhead IT uses a combination of onsite response, remote support technology and proactive analysis to provide all the benefits of an in house IT department, at a fraction of the cost! Virtual IT Department ThinkAhead IT support and maintain your systems, reduce your risk of data loss and reduce the stress caused by unreliable and unstable systems. Remote Desktop SupportRemote desktop support means that our engineers can use remote control technology to see the same screen that you see. We can fix problems quicker and more conveniently than ever before. In our experience, approximately 99% of our clients’ calls can be dealt with almost immediately, over the phone and by using remote desktop support. Remote Desktop Support shows how technology can be used to drive down the cost and inconvenience of IT support. Because all you need is an internet connection for our team to immediately connect and start looking at the problem, you no longer need to be in Manchester for us to support you. For those rare issues that need onsite attention, we use one of our regional engineers for a rapid response. Proactive Onsite SupportDespite the huge benefits of remote desktop support, sometimes you want to see someone in person who’ll look at your systems and actively advise you on where things can be improved. A proactive onsite visit will go through a thorough system checklist helping us make sure your systems issues are identified before they become problems. Every visit is followed by a status report giving you a record of work carried out and areas that could be improved. That means you keep your office running smoothly and efficiently. Security & Disaster Recovery PlanningA security assessment provides you with peace of mind. Our specialist team will examine your system for security weaknesses and apart from checking for system architecture errors (like whether your firewall has vulnerabilities that a hacker could exploit), we will also examine your processes. Questions will be asked such as how much access you want your staff to have to your key data and are you physically protecting your data properly. Security and DRP assessments can also assess the following areas: Backup - Is your data being backed-up regularly and have you got the back up solution that meets your needs. When was the last time you checked your back-ups worked? Could you make use of a remote back up solution? Eliminating the need for tapes or disks and remotely storing your data safely, securely and on a regular basis. Virus SPAM protection - Are you using virus protection software and are the virus definitions being regularly updated? ThinkAhead IT distributes Pineapp, a feature rich range of security devices covering the security needs of small business and large. |